Shipping policy
At Soulids, we are committed to delivering your order safely, quickly, and conveniently. We carefully pack every order to ensure that your products reach you in perfect condition.
1. Shipping Locations
We currently ship orders across India.
Once your order has been successfully placed and confirmed, it will be processed and dispatched to the shipping address provided during checkout.
2. Order Processing Time
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details, wherever applicable.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within:
3–7 business days depending on the delivery location.
Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, unforeseen logistical delays, or other circumstances beyond our control.
Remote and certain non-serviceable locations may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Soulids may offer free shipping promotions or other shipping-related offers. Any such offer will be clearly mentioned on the website or during checkout.
5. Order Tracking
Once your order has been dispatched, tracking information will be shared with you through the contact details provided at checkout.
You can use the tracking information to check the current status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
6. Delivery Attempts
Our courier partner will make delivery attempts at the address provided by you.
Please ensure that the shipping address, phone number, and other contact details entered during checkout are accurate.
If the delivery cannot be completed because of an incorrect address, unavailable recipient, or other reasons attributable to the customer, additional delivery attempts or charges may apply.
7. Delayed or Lost Shipments
While we make every effort to ensure timely delivery, certain delays may occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier service delays
- Incorrect or incomplete address information
- High order volumes
- Other unforeseen circumstances
If your order appears to be significantly delayed, please contact us at info.soulids@gmail.com with your order number, and our team will assist you.
8. Incorrect or Damaged Package
If you receive a package that appears damaged or tampered with, please contact us as soon as possible.
We recommend taking clear photographs or videos of the package and the products received and sharing them with our support team at info.soulids@gmail.com.
This will help us investigate the issue and assist you more efficiently.
9. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you need to change your shipping address, please contact us at info.soulids@gmail.com as soon as possible after placing your order.
Once an order has been dispatched, we may not be able to change the delivery address.
10. Contact Us
For any questions or concerns regarding shipping or your order, please contact us:
Soulids
📧 Email: info.soulids@gmail.com
Our customer support team will be happy to assist you with your shipping-related queries.